Troubleshooting

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How to create an official installation medium to install an older version of Windows

I cannot see my SSD during the Windows installation process

The touchpad does not work during the Windows installation sequence

Windows does not include a driver for my Wi-Fi module but requires an internet connection during install

Device is no longer booting after disabling Management Engine

Laptop needs a very long time to boot up

My laptop does not boot \ the screen remains black

Why do I have to press the power button twice before the laptop turns on?

How can I check if all my device drivers are properly installed?

Problems with Control Center

The AMD Software app disappeared after a driver update

High CPU activity at idle when using USB-C devices

Problems with DPC latencies

How can I reduce electromagnetically induced noise?

Problems with battery life, idle power consumption, or relatively high fan noise despite low load (long article, slightly older)

Short battery life in gaming laptops (2025)

Backlight Bleeding

G-SYNC error message after panel swap

My power button does not work in Windows (unless I hold it for a very long time)

My spacebar does not trigger reliably when I press it all the way out on the edge

Problems with keyboard illumination and other RGB LEDs

External USB mouse sometimes stands still (possibly on hub/dock)

My docking station does not work reliably

My external monitor does not work reliably

My screen is not getting any signal through my docking station

Problems with Wi-Fi reception

Advanced troubleshooting for Standby issues

How to remove Standby from the user experience (optionally: replace with Hibernate)

Laptop consumes about 2% battery capacity per hour in standby mode

Laptop seems to go into standby mode randomly (by itself)

Laptop wakes up from standby or hibernate by itself

Problems with Standby (Sleep)

Bluescreens or random visual glitches in Windows

How to check Windows Event Viewer for error messages

How can I allow XMG to access my computer for troubleshooting? (Remote Support)

I am blocked by Cloudflare when trying to access the XMG website or download portal from outside of Europe

I have sent an e-mail but have not received any reply - what might be the reason?

The rubber feet of my laptop have started to come off

A RAM module or SSD appears to be faulty. Do I need to send in the whole PC?

How do I prepare my desktop PC for RMA shipping?

I am having problems with some of the USB ports.

My PC has a problem. How do I contact support?

My PC seems to start up normally, but I'm not getting a picture on the monitor.

My PC won’t start. What should I check first?

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