Troubleshooting

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External USB mouse sometimes stands still (possibly on hub/dock)

High CPU activity at idle when using USB-C devices

My docking station does not work reliably

My external monitor does not work reliably

My screen is not getting any signal through my docking station

How can I check if all my device drivers are properly installed?

I cannot see my SSD during the Windows installation process

The touchpad does not work during the Windows installation sequence

Windows does not include a driver for my Wi-Fi module but requires an internet connection during install

Bluescreens or random visual glitches in Windows

How to check Windows Event Viewer for error messages

My laptop does not boot \ the screen remains black

Problems with Control Center

My power button does not work in Windows (unless I hold it for a very long time)

My spacebar does not trigger reliably when I press it all the way out on the edge

Problems with keyboard illumination and other RGB LEDs

Why do I have to press the power button twice before the laptop turns on?

Advanced troubleshooting for Standby issues

How to remove Standby from the user experience (optionally: replace with Hibernate)

Laptop consumes about 2% battery capacity per hour in standby mode

Laptop seems to go into standby mode randomly (by itself)

Laptop wakes up from standby or hibernate by itself

Problems with Standby (Sleep)

Backlight Bleeding

How can I reduce electromagnetically induced noise?

Problems with DPC latencies

Problems with Wi-Fi reception

The rubber feet of my laptop have started to come off

How can I allow XMG to access my computer for troubleshooting? (Remote Support)

I am blocked by Cloudflare when trying to access the XMG website or download portal from outside of Europe

I have sent an e-mail but have not received any reply - what might be the reason?

Laptop needs a very long time to boot up

Problems with battery life, idle power consumption, or relatively high fan noise despite low load