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My screen is not getting any signal through my docking station

Enable DisplayPort via USB-C

In some XMG laptops, the DisplayPort signal on the USB-C port has to be enabled manually in BIOS setup first. This would usually disable the Mini DisplayPort that is located right next to USB-C. This note only applies to some of those XMG laptops that have a Mini DisplayPort port. Here are some of the related options:

  • Reboot and enter BIOS Setup by holding the F2 key.
  • "Advanced" → "Advanced Chipset Control" → "DDI Control": set from "DDI to mDP" to "DDI to TBT".
  • "Advanced" → "Intel Thunderbolt": set "Intel Thunderbolt Technology" to "Enabled".
  • Set "Security Level" to "Unique ID" (if available)
  • Then save and restart.

Does it still not work?

If a docking station that is sure to support DisplayPort "Alt Mode" or Thunderbolt does not deliver a display signal despite a correctly set or non-existent "DDI Control" setting, then check out the tips under the next question.