External USB mouse sometimes stands still (possibly on hub/dock)

Polling rate too high for USB hub

Some users of USB gaming mice with ≥1000Hz polling rate have reported that the mouse sometimes does not work or has dropouts when used behind a USB hub (e.g. in a monitor) or docking station. This applies to both hubs and docks via USB-A and USB-C (Thunderbolt).

In such cases, we recommend installing the latest official drivers from the mouse manufacturer. If this does not help, you can try to reduce the polling rate to 500 Hz. It is sometimes the case that some USB hubs cannot cope with a particularly high polling rate.