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Problems with keyboard illumination and other RGB LEDs

Reset might be able to help

There are a few basic tips for problems with keyboard lighting and other RGB LEDs:

  • Most models have a "Reset" or "Restore" button in the Control Center to reset all keyboard settings to default. Please try this button once.
  • The keyboard illumination is controlled by the EC firmware and the EC is related to the BIOS. Please perform a BIOS reset first (Load Defaults, Save & Reset).
  • If a BIOS reset does not help, please perform an EC update. If the EC is already up to date, you can still flash it again, i.e. overwrite it. Then perform a BIOS reset again.

After this procedure, we would also recommend reinstalling the Control Center. You can find the latest version in the download portal of the respective laptop.