My product is not working correctly - what can I do? We are sorry that your item is not working as expected. We will be happy to find a solution for you! XMG and SCHENKER products:For items from XMG or SCHENKER, please contact us directly. Use our contact form so that we can process your request quickly - we are the official partner shop and your contact for all requests. Products from other manufacturers:For items from other brands, you can either contact the manufacturer directly or us as a retailer. You can find all the important information and contact details for the manufacturers we offer here. If you have any further questions, please get in touch - we're here to help!