I did not receive an order confirmation If you did not receive an order confirmation email, your order was probably not successfully completed. This may be due to a problem with the payment, for example. Please check the following: Check payment:Check whether the amount has been debited, e.g. on your credit card statement or in your PayPal account. No debit:If no payment has been made, please try to place the order again. Problems with vouchers: If a one-time redeemable voucher can no longer be redeemed after an unsuccessful attempt or if you have any other questions, please contact our customer service - we will be happy to help you.