How can I allow XMG to access my computer for troubleshooting? (Remote Support)

Introduction

Remote support is a useful method for our support team members to assist you with technical issues directly on your computer. It's a safe and efficient way to get help without the need to physically bring in your device for service or navigate complex technical instructions on your own. There's no need for account creation or registration, and the remote support client is used on a one-time basis, meaning it won't be permanently installed on your device.

Remote support can be particularly beneficial in situations where you're experiencing a difficult-to-describe issue, when settings need to be configured by a technician, or when a visual walkthrough would be more effective than written instructions.

How to initiate a session

First, ask your support contact window if they are available for a remote support session. If necessary, set up a specific time with them. Only once you have confirmation that a remote support session will take place, follow these steps to initiate it.

Please note: TeamViewer's website may show in a different language, depending on your geo-location. Scroll all the way to the bottom and click on "Change Region" on the left side to select your preferred region and language.

Step-by-step instructions

Screenshot collage showing how to host a temporary TeamViewer session without account sign-up.
Click here for a full screen version.

Follow these steps:

• Visit www.teamviewer.com
• Click on "Try now for free".
• Click "Download desktop client".
• Click "Download 64-bit Version".
• Select "Run only (one time use)" and click on "Accept - run".
• Check the "EULA and DPA" checkbox and click "Continue".
• Click on "Join a session".
• Below the "Session Code" input field, click on "Connect to a TeamViewer ID".

At this point, TeamViewer will display a temporary ID and a password. This password is automatically generated and will expire at the end of the session, ensuring your computer remains secure. You'll need to send this ID and password to your XMG support contact to allow them access.

To do this, you can use the "copy" icon on the right side of the password field. This will copy both the ID and password to your clipboard. You can then paste this information into your remote support live chat by pressing Ctrl+V.

Once the session is complete, your XMG support technician will disconnect and your ID and password will no longer be valid. This ensures that your computer can only be accessed during the time you've given explicit permission.

About TeamViewer

TeamViewer is a powerful remote access software that has been a cornerstone in the tech support industry since its inception in 2005. Originating from Göppingen, Germany, TeamViewer has since been trusted by millions of users worldwide, thanks to its strong focus on security, reliability, and user-friendly design.

TeamViewer allows for easy screen sharing, remote control, file transfer, and more between any devices, anywhere in the world. It uses advanced encryption and authentication protocols to ensure your data stays secure during remote sessions.

TeamViewer's robust feature set and focus on security, along with its solid track record of performance, make it a trusted tool for our remote support sessions here at XMG.