I want to cancel / withdraw / return / refund my order As a non-commercial customer, we give you the right to cancel your order within 30 days. Our cancellation period therefore exceeds the statutory minimum of 14 days. The cancellation period begins upon receipt of the complete order. For partial deliveries, the date of the last delivery is decisive. The full legal text of the cancellation policy can be read here.Depending on how far your order as already proceeded, please follow these steps:If the order has not shipped yetLet us know your cancellation request via the contact form and have your order number ready, or simply reply to our order confirmation e-mail. If the order has not yet been dispatched, the refund will usually be made to the original payment method within a few hours.If the order has been shipped alreadyIf the order already has been sent out but you haven't received it yet, you can simply refuse to accept the parcel and ask the deliverer to send it back directly. To speed up processing, please inform us at the same time using our contact form.If you already received the orderPlease inform us of your cancellation using the contact form. The return is free of charge for you. Our support team will provide you with a free return shipping label to make the return process hassle-free.Do you have further questions? Our team is happy to assist you!NoticeIf you paid with one of our financing options: in any of the cases above, you do not need to cancel the financing separately - we will take care of this for you.