My credit card payment has failed

If your credit card payment was not successful, please check the following:

• Sufficient balance or credit line: Make sure there is sufficient credit or credit line available.
• 3DS verification method: Have your bank's security method ready (e.g. SMS TAN, app confirmation) as this is required for each payment.
• No order confirmation received: If you have not received an order confirmation, the order has not been completed. Please try to place the order again.

We will be happy to help you with any further questions!