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How should I clean my laptop and display?

The necessity and frequency of surface cleaning depends on the type of use, the duration of use and the intensity of use. Generally, it is recommended to keep the device free of grease, dust and nicotine at all times. Only clean your laptop when it is switched off and cool, disconnected from the power supply. Please note the following instructions.

Not recommended

  • Do not use wet rags or wet cloths - do not allow water to enter the laptop.
  • Do not use alcohol or ammonia-based cleaners, glass cleaners, abrasive cleaners or polishes - these can wear down surfaces over time.
  • Do not spray cleaning solutions directly onto the screen or surfaces - the liquid may enter crevices or cause localized discoloration.
  • Do not use too much force. The screen of your laptop in particular is delicate and should only be treated with very gentle pressure spread over a large area.
  • Do not use kitchen towels or sponges, nor paper towels or toilet paper - their surfaces are too rough and they leave scratches and lint.
  • Do not use hard or sharp objects, e.g. do not use a fingernail to remove coarse dirt - you may also damage the surfaces.

Recommended

  • Use a slightly damp cloth for cleaning. The cloth should be made of soft material.
  • For hard-to-reach areas, you can use a cotton swab.
  • For in-between use (about 1x per week), it is recommended to use a clean microfiber cloth (e.g. eyeglass cleaning cloth) for the screen to prevent dirt from accumulating.
  • If possible, clean the screen in movements from top to bottom. Circular movements only spread the dirt unnecessarily.

Further advice

For stubborn dirt on the screen that cannot be removed with a damp cloth and cotton swab, you can make a gentle cleaning solution from distilled water and pure white vinegar. Mix the two liquids in a 1:1 ratio and spray it onto your cleaning cloth. The same goes for the vinegar cleaner: do not spray it directly onto the screen, as it can enter crevices or cause local discoloration.

Some XMG laptops have surfaces that are covered with a rubberized layer. We call it "Grip-Touch" - e.g. the palm rest in the XMG NEO 17. Treat these areas as gently as possible with a damp, soft cloth. Avoid rubbing the rubberized surface with too strong or fast movements. For heavy soiling, using dishwashing detergent will help: mix a small amount of dishwashing detergent with water in a small bucket or pot. Dip your cloth in the water and wring it out vigorously several times. For the shot, you should have a cloth that is just damp, no longer dripping, and does not leave any water drops on the laptop. Gently wipe the rubberized surfaces with this cloth and repeat the process until the contamination is removed.