RMA return for a voluntary device check-up

As the owner of an XMG laptop or PC, you can purchase* a check-up at any time and send your product in for cleaning and maintenance. The service costs 69 €** (VAT included) plus shipping and insurance fees, depending on country of origin. This service is fully available both before and after warranty has expired.

The PC or laptop is checked by our service technicians, cleaned (including keyboard and cooling system), the thermal paste is replaced and the firmware is updated. If desired, we can also carry out a clean Windows reinstallation with the latest Windows and drivers. A migration or backup of your personal data does not take place. Please make sure that you create a local backup of your personal data before sending it back to us.

To benefit from this service, simply contact the customer support and ask them to send you the documents for return shipment.

* This equipment check-up was offered free of charge within the warranty period until July 2022. The change to only offer this service for a fee to new customers from 1 August 2022 came with an update to our warranty terms in July 2022. The decision to no longer be able to offer this voluntary service free of charge was primarily for accounting reasons. We ask for your understanding in this matter. The device check-up is still free of charge for customers who ordered their PC or laptop before 1 August 2022 - once before the warranty period expires.

** The price for the voluntary device check-up until 1 May 2023 was 49 €. Since 1 May it is 69 €. The price adjustment is due to an adjustment for inflation, increased labour costs and general market conditions. The price of €49 was previously valid since 2017 and remained unchanged for 6 years.