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VAT refund for exports from the EU

If you want to export your purchased goods yourself from the EU, you can apply for a VAT refund. This is how it works:

  1. Order in the online shop:
    Enter a billing and delivery address within the EU during checkout.
  2. Provide a billing address outside the EU:
    Use the comment field in the checkout or contact us directly after placing your order via the contact form to provide us with your billing address outside the EU.
  3. Attention to payment methods:
    A change of billing address is only possible when paying in advance by bank transfer or credit card. This is not allowed for PayPal, Klarna, SOFORT and financing.
  4. Export certificate:
    We will enclose an export certificate completed by us with your delivery.<>
  5. Export deadline:
    The goods must be exported from the EU within 3 months of purchase or invoice date.
  6. Customs clearance:
    Have the invoice and export certificate completed and stamped by the customs authorities upon export.
  7. Returning the documents:
    Send us the stamped originals (invoice and export certificate) within 4 weeks of export to the following address:
    Schenker Technologies GmbH
    Accounting Department
    Walter-Köhn-Straße 2c
    04356 Leipzig
    Ideally, please include your IBAN and BIC to speed up the refund process.
  8. Refund:
    We will check the documents and refund the VAT paid minus a processing fee of €20. Please note that additional bank charges may apply for international transfers, which must be borne by the customer.

If you have any further questions about VAT refunds, you can contact us at any time!